Customer Care Executive

🎯 Key Responsibilities:

1. Customer Support & Communication

• Answer incoming calls, WhatsApp messages, and emails from customers.
• Provide information on solar products, services, quotations, and installation timelines.
• Explain solar system benefits, warranties, AMC, and net metering procedures.

2. Complaint Handling & Service Coordination

• Record service or maintenance complaints and assign them to the service team.
• Follow up with customers until issue resolution.
• Maintain service records and track open tickets.

3. Lead Follow-Up

• Follow up on new inquiries (via website, calls, or store walk-ins).
• Share basic product information and schedule callback/site visit by the sales team.

4. Database Management

• Maintain and update customer records in CRM or Excel.
• Record all communication logs and feedback.

5. Coordination

• Coordinate between customers, sales executives, installation teams, and service engineers.
• Schedule appointments and confirm site visits or technician visits.

🛠️ Skills Required:

• Excellent verbal and written communication (Hindi & English)
• Polite, confident, and customer-focused attitude
• Basic knowledge of solar products (can be trained)
• Familiarity with MS Excel, WhatsApp Business, Google Sheets, or CRM tools
• Typing & multitasking skills

📚 Qualifications:

• 12th Pass or Graduate (Any Stream)
• Experience: 0–2 years in customer service or telecalling (solar or electrical industry preferred)

💰 Salary Range:

₹10,000 – ₹18,000/month + Incentives (based on performance)
(Flexible based on experience and region)